Refund & Returns Policy

Every PetVisible item is printed just for you when you order, so we don’t keep stock and can’t resell returns. Here’s how we handle it:

Something’s wrong with your order

If an item arrives damaged, misprinted, or isn’t what you ordered, email us at hello@petvisible.com within 30 days of delivery with your order number and a photo. We’ll send a replacement or a full refund — your choice. No need to ship anything back.

Wrong size

Check the size chart on each product page before ordering — sizing varies by product. If a size doesn’t work out, email us within 30 days; we’ll do our best to help, though we can’t always exchange made-to-order items.

Changed your mind

Because items are made to order, we can’t accept returns for buyer’s remorse. If you need to cancel, email us right away — orders usually go to production within 24 hours, and we can cancel for a full refund until then.

Refund timing

Approved refunds go back to your original payment method within 5–10 business days.

Questions? hello@petvisible.com